Site Reliability Engineering Manager

Location: Montreal

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WorkJam is leading the charge in shaping the digital workplace for the shift-based, hourly and non-desk worker economy.

 Bring your competitive spirit and your desire to be at the forefront of an evolutionary change in our digital workforce. Now is the time to become a part of an exciting company where your ideas, passion and commitment to excellence will have a direct impact on the success of our customers, products that we build, and the people that we engage.

 Join our team for an intellectually challenging, fun and rewarding career as we transform the fields of employee engagement and workforce management.Â

As the Site Reliability Engineering Manager, you will lead a team of SREs and be responsible for the reliability of our SaaS platform. The role of Site Reliability Manager is to provide leadership, focus, guidance and to drive the required change in the organization to achieve best in class reliability and performance.


  • Act as a leader for your team, balancing multiple important priorities and projects and keeping the team organized and focused on achieving their goals
  • Responsible for optimizing cloud systems to handle traffic from high volumes of concurrent users.
  • Grow the team by recruiting the best Engineers and leveling up existing Engineers in key SRE dimensions such as systems & performance engineering, defensive programming, high availability, secure coding practices
  • Leverage your operational experience in managing large-scale traffic events, scaling complex architectures and continually improve SLAs
  • Identify and encourage areas for growth, education and career development for your team
  • Establish, Monitor and Report on appropriate metrics/KPIs
  • Ensure continuous conformity to all contractual, industry and regulatory obligations including but not limited to SOC2


  • Strong communication skills (French and English)
  • Professional experience with SaaS and Mobile delivery platforms
  • Excellent Leadership and Management skills – must be able to coach and inspire junior and senior team members to efficiently drive short term and long-term deliverables
  • Exceptionally well-organized, pragmatic, and transparent
  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences
  • Problem solving mentality leveraging internal and/or external resources, conflict resolution, and follow through with partners.

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