user support technician

Mon Technicien

Laval

20,00$ - 35,00$ /heure

Offre publiée le 2025-08-27

Postuler

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Description du poste

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Overview

Languages

Bilingual

Education

College / CEGEP
or equivalent experience
Computer science

Experience

3 years to less than 5 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks

Respond to users experiencing difficulties with computer
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Manage incidents

Experience and specialization

Area of specialization

Technical support

Additional information

Security and safety

Criminal record check

Transportation / travel information

Valid driver's licence

Work conditions and physical capabilities

Sitting

Personal suitability

Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Team player
Time management
Honesty

Benefits

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Bonus
Life insurance
Mileage paid
Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance

Other Benefits

Free parking available
Learning / training paid by employer
On-site amenities
On-site recreation and activities
Other benefits
Paid time off (volunteering or personal days)
Team building opportunities
Travel insurance
Variable or compressed work week
Wellness program

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Computer and Network Security

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